Ace-fx

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4.3

( 8 reviews )

Currency Exchange

Open 10:00 AM - 05:00 PM See Hours

Unit 8b Canada Pl, London E14 5EQ, United Kingdom +44 2075-131-925

ACE-FX is a reputable currency exchange brand that aims to provide exceptional service to its customers. With a focus on safety, speed, and ease of transactions, ACE-FX ensures a seamless experience for its clients. The brand prides itself on its dedicated team, with professionals like Ray who go above and beyond to assist customers. Their knowledge and kindness make ACE-FX a preferred choice for many. Customers appreciate the convenience offered by ACE-FX, with the option to pre-order currency online and pick it up at their preferred branch. With excellent exchange rates and outstanding customer service, ACE-FX guarantees a smooth and satisfactory currency exchange experience.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
- Wheelchair accessible parking lot
Service options
- Online appointments
- Onsite services

Reviews

4.3/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Ted stallings

March 22, 2024

This was the first time I have used ACE FX Canary Wharf branch. I didn’t know they bank transferred the cash over a certain amount but everything went smoothly. The money was in my account the next day. They even called me to confirm my sortcode as I had written the wrong number. Good customer service. Overall great experience and I would use them again.

Joel ayala

March 22, 2024

Excellent service! Super safe, quick, easy. Ray was exceptional - I made a mistake when submitting my order and he was very kind and helpful - managed to fix my mistake and handled everything incredibly quick. Will definitely come back because of his service! Thanks Ray!

Dwayne “war daddy” reynolds

March 22, 2024

Excellent exchange rates. Easy online process then money waiting for you in the store. Quick easy and great customer service. Highly recommend. I visited the Canary Wharf branch

Todd barreras

March 22, 2024

Excellent fast service & reasonable rates. Friendly counter service at pick up.

Rena gan

March 22, 2024

Ordered currency online for collection at London Bridge. Straightforward process and said will be available from 2pm and to bring ID. I popped in at 2.02pm and was there on time. Thanks Ace FX!

Soccer bandit

March 22, 2024

Terrible company, the money takes up to more than 4 days to reach its destination and the support team are like machines, they do not have honest answers for customers, they tell you that they will give you an answer to your problem in 24 hours but it is a lie, I have been waiting for four days for my transfer is complete and I don't have a fair answer for what is taking so long to arrive

Flora

March 22, 2024

Definitely best rate in town but only one person manning the office was not great. I pre ordered online my currency and had to queue for over 45 minutes. The cashier was very apologetic and tried to be as fast as possible but it got very busy. He was very calm and friendly which made up for the long wait but please review your staffing level .

Chi kin lam

March 22, 2024

As usual, an excellent service. Best rate I could find, with no hidden "extras". Available for pickup very quickly at easily locatable shop in the station concourse (London Bridge). Pickup was simple and straightforward, using my passport as ID.